Asset Manager - Frequently Asked Questions
How does Asset Manager identify all the software installed in my environment?
Asset Manager looks at the Add/Remove programs through WMI and a hard drive scan and matches it against a Software Pattern Identification Database (SPID) with over 90,000 applications to identify software on your network.
What about tracking license and license usage on my VMware or Citrix environments?
Asset Manager can track licenses in virtual and physical environments. Optional module licenses are available for VMware ESX Server and Citrix XenApp.
What operating systems does the client support? What operating systems does the server require?
The Asset Manager client can be installed on computers/virtual machines running Microsoft Windows Server 2008/2008 R2, Windows Server 2003/2003 R2, Windows XP, Vista and Windows 7.
The server must be installed on Windows Server 2003 SP 1 or higher, Server 2003 R2 and Windows Server 2008/2008 R2.
What are the installation prerequisites for Asset Manager?
Asset Manager requires Microsoft IIS web server installed with .Net Framework 3.5 SP1 and a local or remote Microsoft SQL Server for storing all collected data.
What databases are supported?
Asset Manager supports Microsoft SQL Server 2005/2008 (Standard, Enterprise or Express Edition).
How long does it take to set up? Does it require me to install software on my desktops?
Setup takes only a few minutes using the Asset Manager installation wizard. A small 200 KB agent that collects data and transfers it to the Asset Manager system is required to run on the target PC’s. The agent uses approximately 7-8 MB of RAM.
What happens during Installation?
The server is updated with MDAC and the .Net Framework
Files are copied to C:Program FilesScriptLogic CorporationScriptLogic Asset Manager
2 virtual directories are created under local machine/default website
SLAM (ScriptLogic Asset Manager Interface for the Admin website)SLAMClientRequestHandler (used by Asset Manager clients)A windows service is created and started; ScriptLogic Asset Manager Client Package Handler (runs time-consuming jobs as low-priority background jobs)
A database (default name SLAM) is created either on an existing SQL server or a new instance of MSDE
Do I have to add every user/object in my Active Directory to Asset Manager?
No. Asset Manager integrates with Active Directory and not only imports the users but the complete OU structure and all the standard information fields.
How should Asset Manager connect to the SQL Server?
During setup you can choose between 2 options which is Windows Integrated Authentication or SQL Authentication. It is recommended to use SQL Server Authentication. If you use Windows Authentication, then all the Asset Manager users must have privileges to access the database server.
How is Asset Manager different from Microsoft SMS 2003 or SCCM 2007? Do I have to install another agent if I have SMS/SCCM already implemented?
Asset Manager not only collects inventory and does software metering but also manages your licenses. With the Asset Manager SMS/SCCM option module you benefit from using one agent, with the option of running the much smaller Asset Manger agent on desktops.
Asset Manager - Licensing
How is Asset Manager licensed?
Asset Manager is licensed per device being monitored.
Licenses are available with 1, 2 or 3 years of Standard Support. Renewals may be purchased to add 1, 2, or 3 years of Standard Support to existing deployments where it has not expired. Upgrades are for deployments where Standard Support has expired.
How are the SCCM, VMware and Citrix connector options licensed?
The System Center Configuration Manager (SCCM), VMware and Citrix options are licensed per device as an extra cost item.
What user license quantities are available?
You can purchase device bands ranging from minimum 50 devices to 5000+ devices.
Where do I apply the License key?
In the Asset Manager Configuration Tool, click on the License Key tab. Then copy paste the license key string in the License Key field and click apply. It will then show all the modules provided by the license.
Is an evaluation license available? What restrictions does it have?
Yes, a 30-day evaluation license is available that is fully functional with all modules and is limited to monitoring 50 devices.
General Licensing Information
Asset Manager options are available and add integration with collecting data from SMS 2003/SCCM 2007 database, Citrix Presentation Server/XenApp or VMware ESX/ESXI functions to Asset Manager for an additonal cost.
All Licenses are available with 1, 2 or 3 years of Standard Support. Renewals may be purchased to add 1, 2, or 3 years of Standard Support to existing deployments where support has not expired.
How are licenses delivered?
Once your order has been processed you will receive your license code or file by e-mail.
How can I add more licenses?
The process is the same for all products, contact sales@dbl.co.uk or phone 0845 226 0512 to purchase more licenses.
Do you offer any types of discounts?
Discounts are available for customers buying larger quantities of each product. Special pricing may be available, contact sales@dbl.co.uk or phone 0845 226 0512.
System Requirements
ScriptLogic Asset Manager requires a Microsoft Windows Server host ("ScriptLogic Asset Manager Server”) and a Microsoft SQL database ("ScriptLogic Asset Manager Database”).
While the ScriptLogic Asset Manager Server software requirements are always the same, the ScriptLogic Asset Manager Server hardware requirements and ScriptLogic Asset Manager Database system requirements depend on the environment - number of Client PC’s processed by Asset Manager. We define three types of environments:
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Small scale – less than 500 client computers;
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Mid scale – 500 to 5.000 client computers;
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Large scale – more than 5.000 client computers.
The scale of the environment is important because more clients require more disk storage and will put a heavier load on the server running ScriptLogic Asset Manager.
ScriptLogic Asset Manager Server software requirements
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MS Windows Server 2003 SP 1 or higher (both x64 and x86 Editions)
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MS Window Server 2003 R2 (both x64 and x86 Editions)
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MS Windows Server 2008
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MS Windows Server 2008 R2
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Requires IIS enabled/installed
Small scale environment (less than 500 client PC’s)
ScriptLogic Asset Manager Server hardware
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2.0 GHz AMD/Intel CPU or higher
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1 GB RAM or more (2 GB is recommended)
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500 MB free disk space for installation of .NET and ScriptLogic Asset Manager server
Database server for data storage
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Can be installed locally or via a remote server
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Microsoft SQL Server 2005/2008 - 2005 Express Edition installer can be found within the ScriptLogic Asset Manager installation package or can be downloaded from www.microsoft.com (Please note that this edition is free and has a limit of 4 GB data storage).
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Free disk space for data storage (the ScriptLogic Asset Manager database)
2 MB for each client is recommended
For example: 500 clients = 1 GB
Mid scale environment (from 500 to 5,000 clients)
ScriptLogic Asset Manager Server hardware
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3.0 GHz AMD/Intel CPU or higher
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2 GB RAM or more (3 GB is recommended)
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500 MB free disk space for installation of .NET and the ScriptLogic Asset Manager server
Database server for data storage
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Can be installed locally or remotely
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Microsoft SQL Server 2005/2008 - Needs to be installed by the customer before starting the ScriptLogic Asset Manager installation (Please note that this edition is not free, but has no limit of data storage)
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Free disk space for data storage (the ScriptLogic Asset Manager database)
2 MB for each client is recommended
For instance: 5.000 clients = 10 GB
Large scale environment (more than 5,000 clients)
ScriptLogic Asset Manager server
Database server for data storage
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Should be a remote and dedicated SQL database server.
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Microsoft SQL Server 2005/2008 - Needs to be installed by the customer before starting the ScriptLogic Asset Manager installation (Please note that this edition is not for free, but has no limit of data storage)
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Free disk space for data storage (the ScriptLogic Asset Manager database)
2 MB for each client PC is recommended
For instance: 10.000 clients = 20 GB
Client software requirements
The ScriptLogic Asset Manager Client can be installed on computers or virtual machines running the following operating systems:
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Microsoft Windows Server 2008/2008 R2
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Microsoft Windows Server 2003
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Microsoft Windows Server 2003 R2
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Microsoft Windows XP
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Microsoft Windows Vista
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Microsoft Windows 7
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Mac OS X Leopard (version 10.5)Max OS X Snow Leopard (version 10.6)
VMware integration requirements
You can choose to implement integration with VMware. ScriptLogic Asset Manager can communicate with the following VMware products:
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ESX 3.5 and 4.0
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ESXi3.5 and 4.0
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vCenter 3.5 and 4.0
Browser requirements
The ScriptLogic Asset Manager Administration portal can be accessed and configured via the following browsers:
- Internet Explorer 7.0 and above
NOTE:
Upgrade Licenses are no longer available. End-user's without current maintenance will have the option to re-establish maintenance by purchasing a new 1, 2 or 3 year contract, plus co-term, to cover the time from the expiration of previous maintenance contracts, to the purchase date of new maintenance.
Enhanced discounts may available for Government and State Healthcare, Charities and Education, please contact sales@dbl.co.uk
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