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BridgeTrak, an industry leading help desk software solution, has been helping companies increase customer service satisfaction levels for over 10 years. Recognized for its outstanding feature to price ratio, BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue. Available for both Web and Windows environments, BridgeTrak is ideal for internal and external support organizations.
A technician-friendly interface offers customizable screens, multiple-layer issue status tracking, hierarchical issue structure, skills-based issue assignment, custom and required user fields, internal knowledgebase, product and contract tracking, extensive reporting functionality, and much more!
Help Desks, call centers, and technical support departments will find that BridgeTrak offers a variety of issue management features for both users and managers.
The core trouble ticket tracking functionality of BridgeTrak is built around functionality most requested by support professionals, while enhancement modules are available to customize your installation of BridgeTrak.
New in Version 8.0
BridgeTrak now offers integration with Microsoft Outlook for creating issues from emails through the click of an icon and integration with Desktop Authority’s class leading remote assistance technology enabling agents to diagnose and fix issues without disrupting the user’s workspace, as well as providing extensive remote control capabilities. New User licensing provides flexibility for agents to switch between Web and Windows platforms for their optimal work environment. Additional productivity tools for technicians and managers include a customizable dashboard for an at-a-glance indication of the status of help desk issues, and the ability to customize screen layouts with “drag and drop” field placements. Managing User logons just got easier in Version 8.0 through the Active Directory Single Sign-On authentication feature.
Other features available in BridgeTrak Suite include:
MODULES
Enhancement modules for BridgeTrak allow for businesses to create a tailored help desk solution. Use the BridgeTrak for Windows or Web core trouble ticket tracking application alone, or add any or all of the following enhancement tools to create a custom help desk solution:
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Promote customer self-help with this Web tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web—all without interaction with your help desk staff. |
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Automatically escalate issues! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues. |
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BridgeMail maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. |
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Quickly search through your entire database of information with this powerful search engine tool. |
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Streamline the maintenance of managing your BridgeTrak Suite Users and Contacts with the new Active Directory Integration Module. |
We invite you to Download BridgeTrak Suite today, or take one of the online test-drives or demo options.
BridgeTrak is a great stand-alone help desk application or can be bundled with other solutions in ScriptLogic’s award winning line-up!
Consider complete, secure, “Incident Management” for Preventing, Managing, and Responding to help desk incidents. BridgeTrak is one of three tools available in ScriptLogic’s Incident Management solution, this includes:
Desktop Authority’s Password-Self Service to enable customers to reset their own passwords—a source of an industry estimate of 40% of all help desk tickets!
Remote Management Gateway to enable administrators to fix problems on remote computers across the office, or across the world!
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